Privacy Policy

Last updated: 7 September 2026.

This policy covers Creativ Concrete Pty Ltd (“we”, “us”), trading as Creativ Concrete Co., and what happens to your information when you use this website or ask us for a quote.

What we collect

Only what you give us. When you submit the quote form that means your name, phone number, email address if you enter one, the type of work you’re after, whatever you write in the message box, and any plans or photos you attach.

If you call or text us instead, we keep your number and the details of the job so we can quote it and follow up.

What we use it for

• Getting back to you about your enquiry and booking a site visit.
• Preparing, sending and following up a quote.
• Running the job if you go ahead, and contacting you about it afterwards.

We don’t sell your information, we don’t rent it, and we don’t hand it to marketing companies. If a job needs a third party — a concrete supplier, a pump operator, an engineer or your builder — we’ll only share what that person needs to do their part of the work.

Where it’s stored

This site is hosted on Netlify, and form submissions (including any file you attach) are stored on Netlify’s servers before they reach us. Netlify operates infrastructure outside Australia, so your submission may be stored or processed overseas. Everything after that sits in our own email and quoting records.

Cookies and tracking

This site sets no advertising or tracking cookies of its own. Google Fonts and the two animation libraries the site uses are loaded from third-party content networks, which receive your IP address as part of serving those files — that is standard for any website and isn’t used to identify you here.

How long we keep it

Quote enquiries are kept while they’re live and for a reasonable period afterwards in case you come back to us. Records for completed work are kept as long as our tax, insurance and QBCC obligations require.

Access, correction and complaints

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call 0408 696 286 or email creativconcreteco@outlook.com and we’ll sort it out.

Write to us at creativconcreteco@outlook.com if you’d rather put it in writing. If you’re not happy with how we’ve handled your information, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If this policy changes we’ll update this page and the date at the top.